Coping with Difficult people...'part two'

Okay...Long time..yeah??

So, as I promised in my last post that now I should talk about how to manage those weired categories of difficult people I mentioned last time.

I hope you still remember the categories...?? Don't worry, even if you don't remember you can always go and check out the last post again. :-)

We will take them one at a time...

Let's start with the Bullies:

"Self- Confidence" is the key.

• Assess the situation
• Stand up for yourself
• Let them run down, i. e., let the bully say what ever they want to say, wait for the moment when they have no more fuel to burn
• Don't make an eye contact with them, distract yourself
• Make them sit down
• Call them by some other name, if you talk to them by their first name call them by their surname or their pet name
• Present your point
• If still they are out of control, wait till they are done and leave
• Come back with a bigger battle to win the war. Only unlucky people have perfect situations

Facing the Snippers:

If you remember, they are the passive aggressives, so:

• Surface their attack
• Openly ask them- "Why are you doing this to me?"
• If you are in a group, take a poll about what opinion the majority has about who is being difficult.

Next, the exploders who are characterized as 'paranoids':

• Ask them to "STOP!!!"
• Ask them " Can you identify what you are talking about??"
• Make them 'THINK"

In line are the not-so-harmful but a could-be-spoil-sport- the complainers:

Quiet often we find ourselves in this what-to-do situation when say 'A' complains to 'B' about 'C'. What should you do?

• Ask them to write down the complain or whatever the trouble is.
• When you listen- listen attentively
• You intiate reasoning

The Super-agreeables:

• Reinforce honesty- complement them when you think they gave their honest opinion and not just agreed for the sake of it
• Be personal with them, i.e., let them say what they want in a group, ask them their opinion a little later again, when no one is around and then make them realise that they should have their honest say in front of everyone too.

When in conversation with a wet-blanket :

• Avoid getting drawn into it
• Stop arguing

And finally- the know-it-alls:

• Make sure you have done your home work throughly
• NEVER compete with them
• Use questions, ask them the hows and the whys and the whos

By the time you reach this part of the post, you are a graduate in handling the difficult people...So congratulations!!! Hoever, if you might not have read carefully let me bring one point to your notice- I said a graduate and not a Master as mastery can come only through practice and experience!

But before you go off, let me give a word of caution- Do not judge people just on one instance.. you may mistake a wet-blanket for a know-it-all or something like that. So before 'coping' first make sure that you have got the right angle or it may back-fire!

And as once my mother told me- ' Excellence has always been achieved by those who dared to believe that something inside them is superior to the circumstances (and not the people)!

Till my next post...Believe in yourself...!!